REFUNDS & CANCELLATION
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If the cancellation is made:
3 days or less prior to arrival date = 100% non-refundable
4 to 15 days prior to arrival date = 50% non-refundable
16 to 80 days prior to arrival date = 20% non-refundable
- Partial cancellation for a group: Deposits for groups are taken as a deposit for each group member and the cancellation policy applies to each person. For example, if one group member cancels, their portion of the deposit will be non-refundable according to the refund policy above unless someone else can fill their space.
- For cancellations due to force majeure or fortuitous events, such as but not limited to weather and natural calamities. The package may be rebooked based on the rebooking details below. Refunds may be possible and is assessed on a case to case basis.
- There will be no refunds for activities on the itinerary that are not done. However, for activities cancelled by Donsol Eco Tour’s operations team due to operational concerns, full refund will be provided. For activities cancelled due to force majeure or fortuitous events, 80% will be refunded provided Donsol Eco Tour is unable to provide an alternate activity.
- Transaction charges for the refunds will not be covered by Donsol Eco Tour.
- All refunds will be processed by the Manila office.
REBOOKING
- The package may be rebooked within 1 year from the expected date of arrival, but the rebooking will be subject to penalties/cancellation charges such as, but not limited to, flight rebooking penalties and hotel/resort cancellation charges.
- Rebooking does not apply for partial cancellations for a group. Rebooking only applies for entire group cancellations.